Privacy Policy

Introduction

vs789 is committed to protecting the privacy and security of all users who access our sports betting and online casino services. This Privacy Policy describes the types of personal data we collect, how that data is used, the conditions under which it may be disclosed to third parties, and the rights available to you as a player based in Bangladesh.

By registering an account or continuing to use vs789's platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully. If you have any questions or concerns regarding our data practices, you are welcome to reach out to our support team at any time.

Information We Collect

When you create and manage an account on vs789, we may collect the following categories of personal information:

• Identity data: full name, date of birth, gender, and government-issued identification documents required for account verification.
• Contact data: email address, mobile phone number (including bKash/Nagad registered numbers), and residential address in Bangladesh.
• Financial data: payment method details, transaction records, deposit and withdrawal history including local payment services such as bKash, Nagad, Rocket, and Upay.
• Technical data: IP address, device type, browser version, operating system, and session identifiers collected automatically when you use our platform.
• Usage data: betting activity, game history, wagering patterns, session duration, and pages visited within the vs789 platform.
• Communications data: records of your correspondence with our customer support team, including messages, requests, and feedback submitted through our contact channels.

We collect this information directly from you when you register or interact with us, automatically through our platform's technical systems, and occasionally from third-party service providers who assist in operating the platform.

How We Use Your Information

The personal data we hold about you is used exclusively for legitimate operational and compliance purposes. Specifically, vs789 uses your information to:

• Create and maintain your vs789 account, verify your identity, and administer your profile in compliance with KYC requirements.
• Process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, Upay, and major card networks.
• Deliver our sports betting, live casino, slots, and crash game services reliably and without disruption.
• Detect and prevent fraud, money laundering, match-fixing, and other activities that may compromise the integrity of the platform or its users.
• Send you transactional notifications, account alerts, and — with your consent — promotional communications about new games, bonuses, and seasonal offers relevant to you.
• Comply with applicable regulations and respond to lawful requests from government authorities in Bangladesh when legally required.

Legal Basis for Processing

vs789 processes your personal data on one or more of the following lawful grounds:

• Contractual necessity: processing is required to fulfil the terms of the user agreement between you and vs789.
• Legitimate interests: for fraud prevention, platform security, and analytical purposes that do not override your fundamental rights.
• Consent: where you have explicitly agreed to receive marketing communications or opted in to non-essential cookies and tracking.
• Legal obligation: where processing is necessary to comply with applicable laws, regulations, or binding regulatory guidance relevant to operating in Bangladesh.

Sharing Your Information

vs789 does not sell or rent your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who process data on our behalf, such as payment processors (bKash, Nagad, Rocket), KYC verification partners, and cloud hosting services. These providers are contractually bound to protect your data.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session-level technical data necessary to deliver their games but do not receive your financial or identity data.
• Legal and regulatory authorities: we may disclose personal data when required by law, court order, or at the direction of a competent regulatory authority in Bangladesh.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of vs789's assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

Cookies and Tracking Technologies

vs789 uses cookies and similar tracking technologies to improve your experience on the platform, analyse user behaviour, and ensure the security of sessions. We use three categories of cookies:

• Strictly necessary cookies: essential for the platform to function, including session management and account authentication. These cannot be disabled.
• Performance cookies: help us understand how players navigate vs789, which games are most popular, and how we can improve the overall experience.
• Functional cookies: remember your preferences such as language settings, enabling a more personalised experience on return visits.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality available to you on the platform.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. For active accounts, data is held for the duration of the relationship. Following account closure, certain records — including transaction history and identity verification documents — may be retained for up to seven (7) years to meet anti-money laundering obligations and to resolve any potential disputes.

After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised in a manner that prevents future re-identification.

Security of Your Data

vs789 employs a range of technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption across all data transmissions, and access to sensitive personal records is restricted to authorised personnel only, operating under strict confidentiality obligations.

While we strive to protect your data at all times, no electronic transmission or storage system is entirely free from risk. We continuously review and update our security practices in response to emerging threats and industry best standards. If you suspect any unauthorised activity on your account, please contact our support team immediately.

Your Rights

As a user of vs789, you have a number of rights in relation to the personal data we hold about you. You may exercise any of these rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: you may object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your data.

Children's Privacy

vs789 is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, persons under the age of 21. We do not knowingly collect or process personal data from individuals who are under 21 years of age.

Third-Party Links

From time to time, our platform may reference third-party services such as payment processors and game studios. vs789 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you choose to use in connection with your vs789 account.

Changes to This Policy

vs789 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify you by email or through an in-platform notification. Your continued use of vs789 following any update constitutes your acceptance of the revised policy.

We encourage you to check this page periodically to stay informed about how we protect your personal data and what your rights are as a vs789 player based in Bangladesh.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vs789 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and professionally.